TFSurvey, a division of CGP Data Group ("TFSurvey," "we," "our," or "us"), is committed to protecting the privacy of research panelists, research clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with our services.
1. Data We Collect
We collect the following categories of personal data:
- Panelist Registration Data: Name, professional email address, job title, employer, industry, seniority level, and geographic location
- Professional Credentials: National Provider Identifier (NPI) numbers, license information, and professional certifications (for healthcare panel members)
- Device and Behavioral Data: Device fingerprint, IP address, browser characteristics, interaction patterns, and response timing (processed through CalibraSync for fraud prevention purposes)
- Survey Response Data: Responses to research surveys and qualification screeners
- Contact and Communication Data: Inquiries, support requests, and correspondence
2. Lawful Basis for Processing (GDPR)
For users in the European Economic Area, we process personal data under the following lawful bases:
- Consent: Panel registration and participation, marketing communications
- Contract performance: Delivering research services to clients under contract
- Legitimate interests: Fraud prevention, security monitoring, and panel quality management
- Legal obligation: Compliance with applicable law and regulatory requirements
3. How We Use Your Data
- Operating and maintaining the TFSurvey research panel
- Verifying professional credentials through NPI registry and third-party databases
- Fraud prevention and data quality monitoring via CalibraSync
- Matching panelists to research studies for which they qualify
- Processing incentive payments to panelists
- Communicating with research clients about study feasibility and delivery
- Improving our panel and service quality
4. Data Sharing and Disclosure
We do not sell personal data. We may share personal data with:
- CalibraSync: Our fraud prevention platform (a CGP Data Group affiliate) for verification processing
- Research Clients: Anonymized or pseudonymized research response data, as specified in applicable data processing agreements
- Service Providers: Cloud hosting, payment processing, and communication vendors operating under data processing agreements
- Legal Authorities: Where required by law, court order, or regulatory requirement
5. International Data Transfers
TFSurvey operates globally. When we transfer personal data outside the European Economic Area, we use Standard Contractual Clauses (SCCs) or other appropriate transfer mechanisms as required by GDPR.
6. Data Retention
We retain panelist profile data for the duration of active panel membership. Inactive panelist data is deleted after 24 months of inactivity unless the panelist requests earlier deletion. Survey response data is retained in accordance with the terms of the relevant client Data Processing Agreement, typically 2–3 years.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your data (right to erasure)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact us at: [email protected]
8. Cookies and Tracking
Our website uses essential cookies for navigation and functionality, and analytics cookies to understand how visitors interact with our site. We do not use advertising or tracking cookies that share data with third-party advertisers.
9. Security
We implement appropriate technical and organizational security measures consistent with HIPAA Security Rule requirements and ISO 27001 standards, including encryption in transit and at rest, access controls, and regular security assessments.
10. Contact
For privacy inquiries, data subject rights requests, or to reach our Data Protection Officer: [email protected]
TFSurvey · CGP Data Group · [email protected]